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Refund Policy

OUR PROMISE TO OUR VALUED CUSTOMERS:
We provide Musical instrument at an affordable price and do our best to satisfy your needs and exceed your expectations. If you are not fully satisfied with your order, we are here to help you with an Exchange or Return. Please contact Customer Service via service@seaanhangdrum.com.

CANCEL THE ORDER
  • If you want to cancel the order, please email us ASAP before shipment via service@seaanhangdrum.com, and name the email "Cancel Order". After the review is passed, we will refund the total amount without reason.
  • Unfortunately the order cannot be cancelled after shipment.

RETURNS AND EXCHANGES
Applicable:
As long as the item is not artificially damaged and within 7 days after delivery, we will process your return for no reason. The shipping cost of return is borne by you.
Packaging or product damage can be returned and a full refund due to transportation reasons.
We only replace items if they are defective or damaged. And we need a video to confirm this and keep it as a proof.

Out Of Applicable:
If you have received the items for more than 7 days, unfortunately we cannot process the return or exchanges for you.
Sale items cannot be returned.

RETURNS AND EXCHANGES METHOD
Please contact us via service@seaanhangdrum.com, let us know your order number and the reason for the refund.
After we confirm and accept your application for returning or replacing, we will send you the return address.
Sending the product back, and please email us the tracking number.


REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.

We cannot refund if it occurs one of the following two situations:
① Send products to the wrong address (including returning directly to the place of shipment without contacting us).
② Choose the return method for cash on delivery.